In the rare case that you find the cuckoo clock does not live up to your expectations we offer a full 30 day return guarantee on all our cuckoo clocks as long as the clock is in the same condition it is in when it arrived.
That is why we kindly ask that when you receive your clock we recommend that you retain all packaging and instruction documents for 30-days. In the unlikely event that you should have to return the clock this will minimise the likelihood of any damage being caused in transit and of safe return of the clock - this is vital to you gaining the full amount of your return.
For all purchases over £150 we refund 100% of the price you paid for the clock AND the shipping & returns costs as long as it is returned in as close to it's original condition as possible to the manufacturer. They will have the final say as to whether the clock is still in good condition so please keep all packaging and make sure the clock is undamaged. Don't worry, we'll assist you with the return shipping details and organise a freight service for you - but please contact us first so we can discuss shipping arrangements and help you as best we can. Please note that if the purchase is UNDER £150 then unfortunately the cost of freight to return the product to the manufacturer is incurred by yourself. We will do our upmost to make sure the return of your clock is as smooth as possible. Refunds will be given in the same form of payment as the original purchase. You will be refunded when we are in receipt of your return. If you want to return your goods, please email us at firstname.lastname@example.org BEFORE returning your cuckoo clock so our friendly customer service team can provide you with the best methods and details to return the item.
All of our cuckoo clocks are brand new, fresh from the manufacturer. We also ship all of our products with insurance. Best efforts are made to ensure that all the clocks we sell are packaged safely and securely to minimise the chances of them being damaged in transit. In the unlikely event of a clock arriving 'damaged in transit' please report this to us with photo's within 3 business days. Please make sure to keep any broken parts. We can then make arrangements to have the damaged clock returned (at no expense to yourself) and a replacement sent at the earliest opportunity. If you fail to do this before 3 days of delivery, then you shall be deemed to have accepted the goods in the condition in which they were delivered.
We take it on good faith that our customers treat their new clocks with the utmost care and respect. Your clocks are working mechanical instruments for keeping time and though they are sturdy enough for regular home-life (and packaged with care for delivery), sometimes things can break. We first ask that all customers read the instructions thoroughly so as to understand how to hang, wind and readjust time on your clocks. We also ask that customers keep their manuals safely at hand so they can refer to them when adjustments need to be made. If however you believe you are not at fault for the break then please do let us know via email and make sure to provide photos and a description of what/how/when the clock broke. We will try our best to identify the issue and see if it can be fixed through adjustments or, in extreme cases and if your clock is still under warranty, send the clock to our official repairer. Unfortunately however we do not cover breakages that occur due to heavy-handedness and mistreatment of the clock as well as failure to properly read the instruction manual. This includes:
If you unsure about how to make adjustments on your cuckoo clock such as hanging, setting the time, moving to a new location etc, please refer to your installation manual and don't hesitate to email at email@example.com and we will gladly help you out.
We have a two year warranty cover for all our clocks (unless otherwise stated by the manufacturer) that are deemed to be defective in parts or function. This excludes improper care or owner damage to the cuckoo clock. In addition for all our clocks we have our 30 day return policy.
Genuine mechanical Black Forest cuckoo clocks come with this seal of approval from the Black Forest Clock Association (VdS) guaranteeing that you get a quality hand-made clock from one of the approved clock manufacturers.
Open a PDF version of the Certificate of Authenticity (in German with English translation)