Privacy Policy

This Privacy Policy ("Privacy Policy") is designed to help you understand how Cuckoo Collections ("Cuckoo Collections", "we" or "us") collects and processes the information that you share when you use our websites located at http://www.cuckoocollections.co.uk. For purpose of the Data Protection Act 1998, the data controller of the information that you share is Snowden & Stratford Ltd, Sloane Square House 2nd Floor, 1 Holbein Place, London, United Kingdom, SW1W 8NS. We use your information in ways consistent with what is stated in this policy in accordance with the Data Protection Act 1998.

Before submitting information to the Service, please review this Privacy Policy carefully. By using or accessing the Service, you accept the practices described in this Privacy Policy. If you prefer that we do not collect and process information about you, please do not provide it to us and do not access the Service. We do not knowingly collect any Personal Information from children under 13. Where any such information is inadvertently collected, we will delete the information as soon as possible. If you believe a child under 13 has provided us with Personal Information, please contact us at hello@cuckoocollections.co.uk.

INFORMATION WE COLLECT

We collect the information that you share with us, including:

    1. Personal Information:

      "Personal Information" is information that can personally identify you, such as your name, email address, telephone number and mailing address. We maintain one or more databases to store your Personal Information and may retain it as reasonably required to serve you and operate the Service. Personal Information that we collect depends on how you use the Service. Providing your Personal Information to us is your choice. If you choose not to provide us with certain Personal Information, you may not be able to take advantage of certain features of the Service; and General Technical Information: When you visit the Service, we may collect various categories of general technical information ("General Information").

    2. General Infromation:

      General Information includes browser information, operating system information, device information, TCP-IP address and the date, time, length of stay and specific pages accessed during your visits to the Service. We are also working closely with third parties such as analytics and marketing services providers, and may receive aggregated and anonymised data relevant to your demographic from them that we use to target advertising based upon your interests. General Information and Personal Information may be combined and/or linked to Third Party Information for the purposes described in more detail below.

    3. Registering for the Service

      If you register to use the Service, we may collect Personal Information including your name, email address, and telephone number. You may permanently delete your account or make any other requests relating to personal data by contacting us at hello@cuckoocollections.co.uk.

    4. Online Identification Tools

      Like many website providers, we use your IP address to help diagnose problems with our server and provide a better web experience. Your IP address is used to help identify you and your shopping cart and gather General Information. We use web beacons (a.k.a. clear GIFs, web bugs or pixel tags) to personalize your experience of the Service and to generate information about Service traffic and trends. Web beacons collect General Information, such as the type of browser that you use and your IP address. Web beacons may be used alone or in conjunction with cookies; when web beacons are used with cookies, they may link General Information to Personal Information. Web beacons usually are not visible to you. We also use session and persistent cookies to keep track of your shopping cart and for other purposes like personalising the Service. A cookie is a small file stored by your internet browser on your computer. You can find more information about cookies and how to manage them at http://www.allaboutcookies.org/.

      A "session cookie" stores temporary information that is erased when you close your web browser or turn off your computer. A "persistent cookie" enables the Service to recognise you when you return to it and remains stored on your computer until you delete it. Your web browser is usually set up to initially accept cookies. If you set your browser to reject cookies, the Service will not be able to recognise your account or to personalise the content that you see. We do not and cannot use cookies to gather other information that may be stored on your hard drive. Third-party advertisers also help us display tailored content to our customers and serve advertising on our behalf. These advertisers may also utilise cookies and/or web beacons to collect General Information about your activities on the Service, to target advertising based upon your interests and to measure effectiveness of the Service. If you wish to not have General Information used for the purpose of serving you targeted ads, you may opt-out by visiting http://www.youradchoices.com or similar online resources about behavioural advertising.

      We use your information to tailor our remarketing tools including Google's Display Network which allows us to serve advertisements based on your data throughout advertisements across the internet.

      Remember: You can opt out of Google's use of cookies by visiting Google's Ads Settings. Alternatively, you can opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.

  1. Please note that opting out prevents targeted advertising from selected networks but does not prevent all advertising. Third Party Features The Service also may include an activity feed, social media buttons and widgets, such as the Facebook "Like" button or the "Share" button. These features may collect and display your Personal Information, your IP address and the page you are visiting on the Service and may set a cookie to enable the feature to function properly. These features are either hosted by a third party or hosted directly on the Service and your interactions with them are governed by the privacy policy of the third party that provides the feature. Third-Party Links We may provide links to third-party web sites that we do not own or control. We are not responsible for the information collection practices of any website that we do not own or control. We encourage you to review and understand the privacy practices of third-party websites before providing any information to or through them.

HOW YOUR PERSONAL INFORMATION IS USED, PROCESSED AND DISCLOSED

Except as specified in this Privacy Policy, Cuckoo Collections does not rent, sell, trade or disclose your Personal Information to third parties without your prior consent. We may, however, use, process and disclose Personal Information to:

  1. Send information to customers about orders;
  2. Fulfill your orders;
  3. Process and collect your payments;
  4. Administer "Cuckoo Collections Rewards" and other customer loyalty programs;
  5. Send you promotional marketing material about Cuckoo Collections services;
  6. Produce content for our activity feed feature;
  7. Customise, analyse, adjust and improve the Service to better meet your needs;
  8. Execute a sweepstakes, contest or other promotion;
  9. Enforce Cuckoo Collections agreements with you;
  10. Provide you with important administrative information regarding the Service, such as changes to this Privacy Policy and our Terms of Use, rewards and loyalty programs and other policies;
  11. Prevent fraud and other prohibited or illegal activities; and
  12. Comply with potential requests for information from law enforcement or data protection agencies.

We may use your General Information and de-identified Personal Information to prepare anonymised, aggregated data about our users ("Anonymised Data"). We may provide third parties with Anonymised Data in describing the Service to prospective partners, advertisers and other third parties, and for all other lawful purposes. As communicated to third parties, the Anonymised Data does not include any information permitting the recipient to identify, locate or contact you. Third Party Service Providers Cuckoo Collections employs other companies and individuals to perform functions on our behalf, such as fulfilling orders, delivering packages, sending postal mail and e-mail, serving ads on our behalf, providing search results and links, and processing credit card payments. These third-party service providers have access to Personal Information needed to perform their functions but may not use it for any other purpose.

Acquisition of Cuckoo Collections Information about customers is considered an asset of Cuckoo Collections and, as such, may be transferred to another company in the event of a merger, acquisition, reorganisation, sale of all or substantially all of its assets, or the sale of an individual website owned by us, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets or to a third party as a part of such merger, acquisition, reorganisation, or sale. Information Sharing for Marketing Purposes To provide you with information about products and services that may be useful to you, we may partner with select reputable organisations whose privacy policies we believe are consistent with ours. Such organisations may include other retailers and magazine publishers. Through these arrangements, we may, with your consent, share, exchange, cross-reference and/or rent your name and mailing address. Blogs, Reviews and Forums The Service also may from time to time offer publicly-accessible blogs, customer reviews or forums. Any information you provide in these areas may be read, collected and used by others who access them. To request removal of your Personal Information from blogs, customer reviews or forums, please contact us hello@cuckoocollections.co.uk. Please note that in some cases we may be unable to remove your Personal Information.

RETENTION OF PERSONAL INFORMATION

Cuckoo Collections retains Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

ACCESSING AND UPDATING YOUR PERSONAL INFORMATION AND PREFERENCES

Modifying or Deleting Your Personal Information

If you would like to modify or delete your Personal Information, please contact us at hello@cuckoocollections.co.uk with clear instructions about what you would like to be modified or deleted. We will respond to your request promptly. You have the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £5 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details under Section 8 below.

Changing Your Subscription Preferences

If you tell us that you do not want us to use your Personal Information to contact you, Cuckoo Collections will respect your wishes. If you are a registered user, you may change your preferences to receive or not to receive email or other communications from us by logging in to your account and indicating those preferences or by contacting us at hello@cuckoocollections.co.uk. You may also instruct Cuckoo Collections to stop sending you emails, newsletters or other information by following the 'unsubscribe' instructions provided in the email. Cuckoo Collections may, however, continue to use your Personal Information to contact you to service your account or as otherwise authorised by law. Please note that if you use more than one name or e-mail address when communicating with Cuckoo Collections or using the Service, you may continue to receive communications from Cuckoo Collections to any name and/or email address not specified in your opt-out request.

SECURITY INFORMATION

We take every precaution to protect our users' information. When you send sensitive information (such as your credit card number) to us via our order form, that information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on such an SSL-protected page, a picture of a closed lock appears at the bottom or top of some Web browsers. At other times this lock appears open. Another way to tell if you are on a secure page is to look at the address or URL of the page. (Look in the address box or right-click on the page and select "Properties".) These secure SSL-encrypted pages have URLs that start with https:// instead of http://. If you have any questions about security at our Web site, please contact us at hello@cuckoocollections.co.uk.

INTERNATIONAL TRANSFERS OF DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may be processed by staff operating outside the EEA who work for one of our company or for a third party service providers or stored in our servers outside the United Kingdom. By submitting your personal data, you agree to this transfer, storing or processing. Please note that data protection and other applicable laws may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the data protection or consumer protection laws in your country. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

CHANGES TO OUR PRIVACY POLICY

We may occasionally update this Privacy Policy to reflect changes in our practices. When we post modifications to this Privacy Policy, we will revise the "Last Updated" date at the top of this web page. The modified Privacy Policy will be effective immediately upon posting on the Service. Your continued use of the Service after the posting of the modified Privacy Policy constitutes your agreement to abide and be bound by it. If we make any material change, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Service prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. If you object to any modification, your sole recourse is to stop using the Service.

QUESTIONS ABOUT OUR PRIVACY POLICY

If you have questions about this Privacy Policy or Cuckoo Collections generally, please contact us at hello@cuckoocollections.co.uk.

TERMS AND CONDITIONS OF USE

The following terms govern the use of cuckoocollections.co.uk by you. Terms which are specific to the use of any one Site are set out at the end of these terms and comprise part of them and are incorporated into them. PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS SITE. By using this Site, you agree to the following terms of use (the "Terms of Use") and our privacy policy (above). If you do not agree to these terms, you may not use this Site. Cuckoo Collections ("we" or "us") reserves the right, at any time, to modify, alter, or update these Terms of Use from time to time. By accepting our terms of use, you agree to be bound by such modifications, alterations, or updates.

GENERAL

The information contained in this Site, including but not limited to the rules that govern the use of the Site, may be subject to change. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules, as changed. Your confirmation of acceptance will be sought in respect of any changes which substantially affect your position under these terms.

COPYRIGHT

All Site design, text, graphics, and the selection and arrangement thereof are Cuckoo Collections, all rights reserved, or in the case of product material, all text and graphics are Copyright protected by the original owner, all rights reserved. Permission is granted to you to copy electronically and to print in hard copy portions of this Site for the sole purpose of using this Site as an information resource (or of ordering goods or services and using this site as a shopping resource). Any other use of materials on this Site - including reproduction for purposes other than noted above, modification, distribution, or reproduction-without the prior written permission of CuckooCollections.co.uk is strictly prohibited.

TRADEMARKS

The CuckooCollections.co.uk mark and logo are service marks of Cuckoo Collections. All other trademarks, product names and company names or logos cited herein or on the Site are the property of their respective owners.

ORDER ACCEPTANCE

If we accept your order, we will send you a confirmation of this by email. The receipt of an email order confirmation by you constitutes our acceptance of an order and the conclusion of a contract between us to sell the goods you have ordered, subject to these terms. Whereas, following such acceptance, Cuckoo Collections will always seek to meet the requirements of your order, there may be circumstances following confirmation where we are unable to ship products due to unavailability (of which we were not aware at the time of confirmation of the order) . If that is the case, we will notify you as soon as possible and will refund the money for the unavailable products back onto your card or into your account. If the payment process has not begun at that time, the money for such products will not be taken out of your account or from your card. Cuckoo Collections acceptance is therefore subject to the availability of products following the receipt of the confirmation email by you.

Equally, while Cuckoo Collections endeavours not to make any errors on its website and to ensure that its descriptions, details and dimensions of its products, its prices and other information about Cuckoo Collections or its products, are accurate and up to date, errors can occur. If we identify an error that materially impacts your confirmed order, we will notify you as soon as possible and will provide you with the option of cancelling your order in full or the part(s) of your order affected by the misinformation. If you make such a cancellation, the money for the cancelled part of your order will be refunded to your account or onto your card (or will not be taken at all if the payment process has not begun at that time). This in no way restricts or limits your ability to return the goods in line with our returns policy. Certain orders may constitute improper use of our Site. Cuckoo Collections reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Payment will not be taken, or will be refunded, for any refused orders. Your account may also be restricted or terminated for any reason, at Cuckoo Collections sole discretion, that you have breached these Terms of Use or any other policy or terms of use relating to the Site or if you have otherwise misused the Site. Verification of certain information may be required prior to the acceptance of any order. An order may not be accepted if such information is not forthcoming from you following such a request. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and Cuckoo Collections reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

LINKS TO OTHER WEB SITES

Cuckoo Collections makes no claim or representation, and accepts no responsibility, regarding the quality, nature, or reliability of the sites accessible by hyperlinks from this Site, or web sites linking to this Site.

WARRANTIES AND DISCLAIMERS

Cuckoo Collections intends for the information and data contained in the Site or provided via other channels, including but not limited to phone and email, to be accurate and reliable, however, since the information and data have been compiled from a variety of sources, it is provided "AS IS." You expressly agree that your use of this site is at your sole risk. CUCKOO COLLECTIONS, SOLELY TO THE EXTENT THAT ANY SUCH WARRANTIES CAN BE EXCLUDED IN ACCORDANCE WITH APPLICABLE LAW, EXPRESSLY DISCLAIMS ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER RELATING TO OR REFERENCED BY THE THIS SITE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY OR SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

LIMITATION OF LIABILITY

IN NO EVENT SHALL CUCKOO COLLECTIONS OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DISTRIBUTORS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE OR VIA OTHER CHANNELS, INCLUDING BUT NOT LIMITED TO PHONE AND EMAIL, BE LIABLE TO ANY USER OF THE SITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR ANY INFORMATION CONTAINED THEREON, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF CUCKOO COLLECTIONS HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES, EXCEPT WHERE LIABILITY CANNOT BE EXCLUDED IN ACCORDANCE WITH APPLICABLE LAW.

You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available from Cuckoo Collections through the Site or other channels. The Site is operated by Cuckoo Collections from its office in London, England, United Kingdom. These terms and any non-contractual obligations arising from them or in relation to them shall be governed and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over all contractual and non-contractual disputes arising out of or in relation to these terms. Cuckoo Collections makes no representation that the information in the Site is appropriate or available for use in other locations, and access to the Site from territories where the content of the Site may be illegal is prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. Use of this site constitutes acceptance of our Terms of Use. Copyright 2015 by Cuckoo Collections. All rights reserved.

If you have any issue regarding a product or service you have bought from us, you can seek to settle the dispute out-of-court through an Alternative Dispute Resolution or Online Dispute Resolution (ADR / ODR) procedure. These procedures are an alternative to resolving disputes by arbitration or before a court and as such they are called Alternative Dispute Resolution (ADR). When they are carried out online, they are called Online Dispute Resolution (ODR). Resolving disputes through ADR/ODR, in general, is easier, faster and less expensive than resolving disputes before a court. Under the EU-wide ODR Regulation, the European Commission has established a European Online Dispute Resolution platform (ODR platform). The ODR platform is a web-based platform that is specifically designed to help consumers who have bought goods or services online and subsequently have a problem with that online purchase. It allows you to submit your contractual dispute and conduct the ADR procedure online and in any of the 23 official languages of the European Union. The ODR platform is accessible here: http://ec.europa.eu/odr.

  • Registered Name: Snowden & Stratford Limited

  • Registered at: Sloane Square House 2nd Floor, 1 Holbein Place, London, United Kingdom, SW1W 8NS

  • Company Registration No.: 09331415

INTERESTED IN BECOMING A SUPPLIER?

The Internet has created a tremendous opportunity for manufacturers to drive additional revenue growth and reach a new and growing set of customers. We have enabled our suppliers to successfully tap into this growth while working closely with them to protect and promote their brand, complement their existing retail channels and facilitate smooth logistics and communications flow. We understand the importance of flexibility and tailor our approach to meet our suppliers' specific needs. We value our suppliers relationships and believe these to be the key elements to fostering a successful partnership: Commitment to Growth - Our goal is to rapidly grow revenues and become the top online channel partner for each of our suppliers. Our category teams' significant product expertise combined with our ongoing investment in online, email and traditional marketing, ensures maximum impact as we launch new suppliers' products. Partnership in Customer Service Excellence - Cuckoo Collections ability to provide great customer service begins with our supplier's commitment to ship orders quickly, package products with care, provide accurate in-stock status and work with us to rapidly handle any issues that may arise. Brand and Channel Integrity - Cuckoo Collections is absolutely committed to helping its suppliers' brand flourish online. We collaborate with our suppliers to tell their products' stories the way they want them told. We are sensitive to our suppliers' desire to have a consistent value proposition and brand message across all of their retail outlets and we work closely to ensure our relationship is complementary to our suppliers' existing sales channels. If you are interested in growing your business, please at hello@cuckoocollections.co.uk. We look forward to hearing from you.

SEND US YOUR SUGGESTIONS

Customer feedback is very important to us. We are always looking for ways to serve you better. We want you to become a lifelong shopper with CuckooCollections.co.uk. Please at hello@cuckoocollections.co.uk.

CONTACT US

Please contact us with any questions you have. We are here to serve you. We guarantee your satisfaction. On most items, we offer a 30 day return policy. Please see our shipping & returns policy for specific information. Thank you for your business.